Woman says customer complained about hot chocolate voucher

A small business owner has gone viral on #TikTok after posting a video about a rude customer.

The video is captioned “She really couldn’t buy another hot chocolate” and features Faith Thomas (@that.flamingo.lady), owner and manager of “Frozen Flamingo”, a dessert shop in Georgetown, Australia. Texas.

Originally posted on November 24, the video quickly gained attention, racking up more than 900,000 views on Saturday. In the video, Thomas films himself reminiscing about his encounter with the unpleasant customer.

“OK, so today I sent a free hot chocolate coupon to everyone who is part of my loyalty program. They had a week to use the coupon and today is the last day,” Thomas begins in her video. “This lady comes to the window and she says, ‘Hi, I want to use my free hot chocolate.’”

After asking the customer if he would like whipped cream or mini marshmallows, Thomas says the customer said he “just wanted a second one.”

“I’m like, ‘Great, I’ll call you, no problem,’” Thomas replied.

According to Thomas, the customer was unhappy with the offer to pay for the second hot chocolate and instead asked to be given two hot chocolates for free because “he had someone else in his car”.

“‘Now I’m going to have to share my hot chocolate with them,’ Thomas said, was the woman’s complaint.

“How am I supposed to make everyone happy,” Thomas concludes in frustration.

@that.flamingo.lady She really couldn’t just buy another hot chocolate 🥲 #fyp #smallbusiness #businessowner #customerservice #hotchocolate ♬ original sound — Faith Thomas 🦩
On TikTok, commenters quickly sided with Thomas and slammed the client for his entitlement.

“It’s free — the alternative is no hot chocolate,” said one commenter. “People are sometimes ridiculous.”

“It’s 100% a problem with Karen, not a problem with you. You’re amazing,” another commenter remarked.

“You should have explained to her that the whole point of sending rewards like this is to hope it brings in extra business, not to lose money giving away,” said a third.

“I have 17 people in my vehicle, the coupon should be for 17 free hot chocolates,” another joked.

A commenter asked if Thomas acquiesced to the customer’s demands, prompting a response from the owner of the dessert shop.

She replied, “I didn’t!!”

The Daily Dot contacted Frozen Flamingo via the contact form on their website.

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*First published: November 26, 2022, 3:30 p.m. CST

Vladimir Supica

Vladimir Supica is a Serbia-based freelance writer for the Daily Dot. He enjoys traveling around Europe, reading non-fiction books and playing with his dog Max.